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Quote Cover Letter

Dear Customer,

First of all, thank you for your request for a material specification and price quotation. We promise to do our best for you if you decide to favor us with your business.
Robert Starr Many of our customers will have additional questions after they receive their quotation. This page is designed to provide the most complete information and help ensure that you have not overlooked anything important. You can navigate directly by clicking on the blue links. However, if you prefer, we will gladly mail you a printed copy of anything you request.

Thank you again for your request and do not hesitate to contact us if we can be of assistance.

  Robert J. Starr,
The Radiantec Company

It is very important to us that you be satisfied in every way. Please let us give you the best possible service by giving these topics some thought. We will be happy to make any changes to your quotation that you desire.

About Your Proposal…
Ideally the person who prepared your proposal has had a detailed conversation with you about your project. But in some cases he or she has not been able to speak with you personally. In that case, your customer support technician will have prepared your proposal with the information at hand as if it were going to be installed in his own personal home. In every case, it is important that you carefully look over our proposal with these issues in mind.

• Is it what you requested? • Will your project comply with local building codes?
• Have you changed your mind on anything? • Will it add to the resale value of your property?
• Are there other options you would like to consider? • Will the project be as energy efficient as possible?
• Is the tubing the best choice for you? • Would you like to look at a lower cost option?

About Installation…
A quality installation is important to the overall success of your project. Many of our customers want to know if they should get a contractor or if they can do part or all of it themselves. The best way to get a “feel” for the work is to look at our free installation manuals.

copper piping and valves being installedYou will see that Radiantec products are do-it- yourself friendly. They are often installed by a “reasonably competent” handyman. A professional contractor should have no difficulty. Be sure to check with your local codes. If you would like Radiantec to provide detailed construction specifications, just ask your customer support person.

A few contractors are resistant to change and might prefer to install their own familiar products. If you want the very latest in high efficiency radiant heat, you may need to assert yourself. Most, however, will respect your right to use new approaches. Those who say that new energy efficient systems can not comply with local codes are incorrect. Some of our customers who want to save money will often do the labor intensive portion of the work themselves and leave the more technical portions of the work to a tradesperson.

Feel free to ask for a list of people who have installed Radiantec products in your area.

Installation packages from Radiantec are a good value. The work is done in the shop under quality controlled circumstances using the right tools and custom made jigs. The work will go easier, faster and more economically. They take much of the uncertainty out of the project and help the contractor price the work more fairly.
woman installing meters http://www.radiantec.com/pricing/installation-packages.php

Code Compliance…

It is always best to make early contact with your local code officials. Radiantec design concepts have been carefully evaluated and approved by the national and international code bodies. Radiantec helps by providing the information that the code official needs to be assured of safety. Radiantec will represent you if you need to provide documentation.

In addition to health and safety considerations, protecting the saleability of your property is Member International Code Councilanother important reason for code compliance. Increasingly, purchasers and mortgage lenders are requiring a building inspection prior to the sale of a property. If this inspection reveals non-compliance with applicable codes, resale value, and in some cases the sale itself, may be jeopardized.

Is the tubing the right one for your project…
Radiantec offers seven different kinds of tubing for different types of projects. Please check your proposal to be sure that the tubing is ideal for your project and consult with your Radiantec customer support person if you have any questions.

Radiant heat exchanger tubing should be designed and manufactured for the radiant heating purpose. In our opinion, it is a little sloppy to simply pick up some readily available water line. The end result is not likely to perform as well as it would if the materials were more carefully chosen.

The least desirable place to cut cost is with tubing and fittings. Heat exchanger tubing often goes into inaccessible places where it would be difficult to replace. Is the material approved? Can you work with it? Is it energy efficient?

Here are some of the benefits to proper tubing selection:

Higher heat output Higher heat output
Less pumping cost Less pumping cost
Longer circuits possible Longer circuits possible
Lower, safer operating temperatures Lower, safer operating temperatures
More energy efficient More energy efficient
Longer service life Longer service life
Lower electric bills Lower electric bills
Quieter operation Quieter operation
Compatibility with solar heating and                                           alternative energy Compatibility with solar heating and alternative energy.

Different types of tubing

Is your project as energy efficient as it could be?

The combination of careful design, efficient heat exchanger tubing, and attention to detail will result in lower energy bills and greater protection for the environment. Sometimes, it is possible to add or make provisions for a solar energy assist. Upon resale, an energy efficient heating system will add considerable value to the property.
http://www.radiantec.com/energy-efficiency/ http://www.radiantsolar.com/environment.pdf

Would you like to consider a lower cost option?
Affordability has always been important at Radiantec. The benefits of radiant heating should be available to all of us and not just to a wealthy few. We always favor simplicity and reliability over trivial features and “do-dads”. Unnecessary heating zones are often a good place to cut cost.

The person who prepared your proposal has likely prepared your proposal as if it were to be installed into his or her own home. If it is absolutely necessary to save some money up front, your Radiantec customer support person can recommend a cost saving that will have minimal effect upon the overall project.

Your customer support technician will carefully explain the overall impact of any cost saving measures so that you get the best result.

A smiling and friendly customer service rep
Do you have any other questions?
If so, now is a good time to have them resolved.
At Radiantec, we are justifiably proud of our customer service.
Do not hesitate to contact our customer service department at


CAUTION! Imitation is flattery, but sometimes it causes problems. Radiantec is the original radiant heating company for the consumer. Other companies have closely copied Radiantec, but there are important differences in quality and support.

Will it be a Radiantec System?
If you used the recommended materials and followed the directions, you have the assurances that go with a Radiantec system. These include a warranty, continued customer support, code compliance, the ICC evaluation report and our 25 years of experience.

On the other hand, if you made important changes without our consultation, then it is not a Radiantec System. Please understand this distinction. It is improper to associate the Radiantec name with incorrect products or designs. Also, it is hard for us to support you if we do not know what you did. For example, if you install a Chevrolet carburetor on a Ford engine it may not work well and neither Ford nor Chevy will be able to help you.

Please understand that the toll free customer support number is for the benefit of our customers. If you have technical or code problems with other materials and applications, we would still like to help you, but it will be as time permits and on the following number (1-802-745-1121).

25 years of experience
There are many companies that offer radiant heating.

Fewer companies provide a truly high efficiency product.

Fewer still can provide a state of the art solar heating service.

And almost no one can provide an affordable highly efficient radiant heating product.

But when it comes down to companies who have 25 years of experience and a solid
track record in the affordable high efficiency radiant heating field, there is only one left.

Good Luck with Your Project!

About Radiantec
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Why Radiant Heat
Technical Description
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Radiant Heat for Log Homes
Retrofit your Home
Solar Power Your System
Radiantec R & D
The Best Overall System
Engineered Tubing Benefits
Insulation and Heat Migration
Study of Heat Transfer Plates
US DOE Report
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Our Heating Systems
The Best Overall System
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Closed System
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Open Direct System
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Going Solar - Free Energy!
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Installation Manuals

About Building Codes
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Shop Online
About our Selection
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Do It Yourself
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Quick Quote Form
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Tax Credits are Possible
ICC ES Evaluation Report
Installation Manuals
Design & Construction Manual
Open Direct System
Installing the Closed System
Installing the Indirect System
Installing tubing for a concrete slab
Installing tubing between floor joists
Installing tubing in the ceiling
Installing tubing in the walls
Installing a heated towel rack
Installing Radiantec Controls
Doing your own tubing layout.
Radiantec Basic Solar Domestic
   Water Heater Installation Manual.

Radiantec Basic Solar Domestic
   Water Heater Owners Manual.

tubing background