Frequently Asked Questions about Radiantec Company

• Our designs and products were developed under contract with the United States Department of Energy and the National Bureau of Standards.
• We have thousands of installed systems in residential, commercial, industrial and agricultural applications.
• Our systems have been used to provide heating, cooling, and to melt snow.
• Our systems have proven themselves in every conceivable type of structure and application–aircraft hangers, ambulance ramps, handicap access ramps, nursing homes, veterinary hospitals, boats bridges, a lighthouse and an elephant house.
• We will gladly provide customer references for projects similar to yours.
• Click here to read about Radiantec’s qualifications.

• Radiantec has been in business since 1978.

• We have no dealers or distributors. We have the best prices in the industry because we sell direct to you.

• If you like the idea of saving up to 75% on the cost of your radiant heating system, you’ll want to consider Radiantec. These saving are possible because of our simple yet reliable technology and the fact that we have no network of distributors, dealers, salesmen, or installers.
• If you like the idea of working with a company with a long standing commitment to energy efficiency and environmental responsibility, you should consider Radiantec. We offer you mainstream, fully proven technology as well as emerging newly developed. Our systems are the most energy efficient on the market and can be easily converted to use solar energy.
• If you are a reasonably competent do-it-yourselfer, or know of one who can assist you, you should consider Radiantec because you will be able to save a lot of money.
• If you like the idea of being involved with your radiant heating project, you should consider Radiantec. If you want or need turnkey service or dislike the idea of dealing with details, you may wish to consider one of our competitors, although you should expect to pay more and you many not get the benefit of the latest in technology.

• We will help you decide if radiant heat is appropriate for your application.
• If the answer is “yes” we will help you decide what heat source is best for you and specify the materials needed and their exact cost.
• Finally, we will provide a mechanical schematic diagram showing the scope and arrangement of work and materials.
• Naturally, our technical consultants are available to you by phone, fax and e-mail before, during, and after installation.

In order to provide design assistance, we need basic information about your project. To provide us with the necessary information, please download our Proposal Request Form or use the one included with your brochure. You can get free design assistance in any of the following ways:

• Call 1-800-451-7593 and speak with one of our technical specialists. (Please keep your Proposal Request Form handy.)
• Fax the Proposal Request Form (along with floor plans if you have them) to (802) 626-8045.
• Mail the Proposal Request Form (along with floor plans if you have them) to P.O. Box 1111, Lyndonville, VT 05851
• We will help you decide if radiant heat is appropriate for your application. If the answer is “yes” we will help you decide what heat source is best for you and specify the materials needed and their exact cost. Finally, we will provide a mechanical schematic diagram showing the scope and arrangement of work and materials. Naturally, our technical consultants are available to you by phone, fax and e-mail before, during, and after installation.

IMPORTANT NOTE FOR E-MAILING PROPOSAL REQUEST:
Because of the ever increasing volume of unsolicited spam e-mail as well as virus infected e-mail we receive, it is possible your proposal request e-mail could be removed from our system unless you do the following.

• The subject of your e-mail should read: FLOOR PLANS.
• Be sure to include your phone number in the body of your e-mail message in case we need to reach you.
• Floor plans should be sent as an attachment to your e-mail.
• Plans should be in jpg, gif, tif or pdf format.

• Our systems are designed to be installed by a reasonably competent do-it-yourselfer using simple tools and following our easy-to-read installation manual. We’ll even send you the manual free of charge with no purchase commitment to help you decide whether you want to do your own installation. Some purchasers choose to have a heating professional handle the installation, guided by our installation manual.

• Radiantec markets many products and several system types. Some of these products and systems are conventional and have few code problems. Others represent newer technology and codes may not have yet “caught up” to these newer practices.
• We recommend that you have the Radiantec schematic reviewed and approved by code enforcement officials before ordering. Radiantec almost certainly has a system that will meet code requirements.
• Read more about building codes approval.

• Radiant heat used to be installed in uninsulated buildings constructed upon an uninsulated concrete slab. These buildings were hard to control because the slab and the earth underneath, with its huge thermal mass would not respond promptly to changes in the buildings need for heat.
• The engineering literature of the time indicated a need for complex controls that used an outside thermometer and reset controls to get a “jump-start” on changing conditions. But a very important factor was overlooked.
• Outside air temperature is only one factor in a building’s need for heat. Other factors are equally or more important and these controls do not address them. Radiation from the sun is important as well as radiant losses to the night sky. Wind and internal heat gains are also quite important.
• It is our opinion, and our experience, that if a building is reasonably well insulated, and if the slab is insulated away from the earth, or if a wooden floor system is used, the problem does not exist to an important degree.
• Our fellow professionals and competitors are entitled to their opinions and we have ours. These controls may be a poor solution to a problem that no longer exists.

• We will generally give you all the help that you want. We will tell you exactly how much tubing will go where, how long the lengths should be, how many aluminum plates to use, etc. This is what is most important. The installer, however, should have discretion in the layout, because he can see things that we cannot. Also, an exact perfect layout doesn’t really matter and can waste a lot of time.
• There are usually many acceptable ways to lay out the tubing. If we dictate a particular way, the installer might think this is the only acceptable way and do a lot of extra work.